Frequently Asked Questions
How long are the courses?
The courses range from 30 minutes to 5 hours. However you will not need to sit down for the full 5 hours because we have simplified it for you into video sessions. These sessions take no longer than 1hr 20min each. So you can comfortably watch one session at a time, pause when you need to or watch the next session the next day.
Do I need to do the test directly after the course?
You can watch the videos for an unlimited period of time. No expiry! Once you have purchased the course, you can access your course at any time.. You can go back to your ‘My courses’ and do the test whenever you are ready. If you do not want a certificate then you are not obligated to do the test.
What are the manuals?
Most courses has a comprehensive manual that you print and keep. You can enjoy viewing the course while following us from your manual. It is yours to keep, so make as many notes as possible in your manual. Then file it and keep it.
What is a pre-study guide?
Some courses have a pre-study guide. This is a booklet that you can print and keep. You need to be familiar with everything in this manual before you start the course. Once you have gone through this and you feel comfortable with the information, then you will print your manual and start your course.
What is a summary page?
You will see that each course has a summary page that you can print. This summarizes the course into one page and is brilliant for you to refer back to. We suggest that you laminate it and put it in an easy accessible area in your facility.
How do we pay for the course?
Our system uses Payfast which is a secure online payment system whereby your information is kept confidential. You will have an eft and card payment option. You will be directed to the payfast page after checkout.
Am I able to watch the course again?
You are able to go back to the videos over and over and over again. You can watch the videos for an unlimited period of time. No expiry! Once you have purchased the course, you can access your course at any time..You will find the course in your ‘My Courses’. Click on the Completed courses tab and you will find it there.
Why is my complete button not active?
Each course has a timer that runs at the bottom of the course, please ensure that this timer runs to the end. Once the timer runs out, then the completed button becomes automatically active. This is to avoid members from skipping sessions.
Why won't my video play?
Please ensure that you are using a reliable search engine e.g. Google chrome or similar. The main search engines are all compatible with Vimeo which is where our Videos are hosted.
How do I move on to the next session / video?
Once you have finished watching the video, you will scroll to the top of the screen and click ‘next session’.
Why is there a delay in my video arriving in 'My Courses'?
This may occur due to a high volume of courses being purchased simultaneously. Please be patient. If the video does not arrive into your ‘My Courses’ within 5 hours then please send us an email and we will attend to it immediately. Usually the courses are delivered immediately.